KUCHING: Sarawak Energy Bhd (SEB) is encouraging its customers to go paperless and subscribe to its e-Billing service which was introduced earlier this year as part of its digitalisation and environmental sustainability efforts.
General Manager (Retail) for SEB’s utility arm Syarikat SESCO Berhad, Ng Shou Fui, said that since e-Bill’s introduction early this year, about 50,000 customers have subscribed.
“The utility company is targeting 100,000 e-bill customers by the end of this year through numerous promotional campaigns, including lucky draws for all e-Bill subscribers,” he said.
“We have decided to launch a lucky draw campaign with very attractive prizes to show our appreciation to our digital e-Bill customers who are also contributing towards our efforts in environmental sustainability.”
All e-Bill subscribers stand a chance to win cash rebate in each lucky draw session which will be held each quarter.
To enter this lucky draw campaign, customers are only required to sign-up for e-Bill and remain subscribed throughout the Go Paperless campaign period, which is being held until 31 December 2021.
Winners of each lucky draw will be announced on SEB’s website and the cash rebate shall be credited to their contract account with SEB.
Those who have won in the previous lucky draw sessions are still eligible to participate in the next round of the lucky draw.
Customers who subscribe to SEB’s e-Billing service will receive a RM2 rebate in their monthly electricity bills for 12 months, effective from the billing period after the registration.
Upon registration, customers will receive their monthly electricity bills via their registered email addresses and will no longer receive physical bills.
To register, customers are required to provide their names, registered contract account numbers with SEB, e-mail addresses and mobile phone numbers.
Customers can call 1-300-88-311 or email customercare@sarawakenergy.com to register for the service.
Alternatively, they can perform self-registration via the ‘SEB cares’ mobile application (available in App Store and Google Play) or website at www.sarawakenergy.com.
If they have completed two doses of COVID-19 vaccinations, they can approach the nearest SEB’s customer service counters.
For more information, customers can contact the Customer Care Centre via the 24-7 hotline at 1300-88-3111 or e-mail customercare@sarawakenergy.com
