KUCHING: Customers and contractors who have been fully vaccinated are allowed to physically walk-in to any Sarawak Energy’s customer service counter statewide.
Chief Executive Officer for SEB utility arm, Syarikat SESCO Berhad, Lau Kim Swee, said future visitors are required to show their vaccination status to the attending personnel either through their MySejahtera applications, immunity cards or immunity passports as proof of vaccination.
“Everyone must fulfilll the two-dose vaccination requirement to enter any Sarawak Energy’s customer service counter to prevent the further spread of the virus,” he said.
Meanwhile, SEB assured its customers that all customer service counters are sanitised regularly for the safety of all personnel and customers.
“Only Sarawak Energy employees who have completed two doses of the COVID-19 vaccinations are allowed to be physically present at the workplace,” he added.
Lau also encouraged customers to perform bill payments via platforms such as online banking, JomPay as well as e-wallets like Sarawak Pay and Boost.
Should there be any enquiry, it can be conveyed through Sarawak Energy’s mobile app “SEB Cares”.
For more information, please contact Sarawak Energy’s Customer Care Centre or e-mail customercare@sarawakenergy.com or get in touch through “SEB Cares”, which can be downloaded via Google Play Store and Apple App Store.
