KUCHING: Damaged electrical cables caused by a landslide near Kampung Haji Baki along Jalan Batu Kitang around midnight on 16 July had affected supply to customers in Batu Kitang, Bau, Lundu and Sematan.
Sarawak Energy Bhd (SEB) immediately deployed its operations team to assess the impact of the landslide and managed to restore supply to the affected customers by around 2.00 am via an alternative circuit.
SEB Regional Manager for Western Region, Choo Min Chong, said repair efforts were hampered by unsafe conditions at the site of the landslide and over the next few days, the team would be working to lay cables bypassing the landslide site.
“Earth movement at the landslide site hampered the team’s progress for safe and quick restoration works. We truly appreciate the kind understanding of our customers,” said Choo.
For more information and service updates, customers can contact SEB’s 24/7 Customer Care Centre at 1300-88-3111 or email to customercare@sarawakenergy.com.
Customers can also download SEB’s mobile app SEB cares, available on Google Play and Apple App Store for assistance.
